Return Instructions: New York

How to send your item back

To send an item back for repair, resizing, or refund, it's crucial to follow our instructions carefully. In case of any confusion or queries, customers can reach out to their sales representative for assistance. It's important to carefully read and comprehend the instructions provided to ensure the process goes smoothly.

Step 1: At any local post office, you can find a small bubble envelope. Click here to see an example.

Step 2: Put the item/s inside the envelope safely. You can wrap the item with any material available in your home that you are sure can protect it during delivery. Like a newspaper or any other type of paper/plastic/small box.

IMPORTENT: Do not include inside the package/envelope the jewelry box, certificates and any purchase/invoice/bill/payment printed/copy paperwork.

Step 3: On the envelope, write your full address including full name. Also write our full address. Please write the addresses clearly and readable. Most post offices use digital labels, so you may want to make sure that the mail-person has filled all the details correctly.

Our shipping address:
Full name: D&J Express C/o Levi's
Street/address 1: 64 West 48th Street
Street/address 2: Floor 16
City: New York
Country: NY
Postal code: 10036
Telephone: 847-387-0875 (Required)

Which shipping service to use?

Priority Mail - More details (Recommended, fast and fully trackable) Please use this service.

• Process Time:
  Return shipping should take between 3-5 days from the day you sent the package.
• Resizing process may vary depending on the size difference.
• Repair process depending on what was agreed with your sales person.

*The item will be shipped back to you by FedEx Express free of charge.