How to send your item back

To send an item back for repair, resizing, or refund, it's crucial to follow our instructions carefully. In case of any confusion or queries, customers can reach out to their sales representative for assistance. It's important to carefully read and comprehend the instructions provided to ensure the process goes smoothly.

Step 1: At any local post office, you can find a small bubble pack or most offices hold small/standard envelopes. Click here to see an example.

Step 2: Put the item/s inside the pack/envelope safely. You can wrap the item with any material available in your home that you are sure can protect it during delivery. Like a newspaper or any other type of paper/plastic/small box.

IMPORTENT: Do not include inside the package/envelope the jewelry box, certificates and any purchase/invoice/bill/payment printed/copy paperwork.

Step 3: On the shipping label (also called "customs declaration/customs form") you receive from the post office, write your full address including full name. Also write our full address. Please write the addresses clearly and readable. Most post offices use digital labels, so you may want to make sure that the mail-person has filled all the details correctly.

 

Our shipping address:
Full name: Levy Arnon
Street/address: Harakun 17
City: Ramat-Gan
Postal code: 5252194
Country: Israel
Telephone: 054-444-20-23 (Required)

More shipping information:
Mark it as: Gift
Description: Fashion Jewelry Ring Return
Quantity: 1
Weight: 0.1 Oz.
Value: $25

To avoid delays and unnecessary expenses at customs, we request that you follow our instructions and only provide the necessary information for delivery. Writing the address clearly and sending it as instructed will ensure a smooth delivery process. We understand if you have concerns, but we assure you that our instructions have been tested and proven effective based on our experience with past deliveries. Please contact your sales person regarding shipping insurance concerns.

 

Which shipping service to use?
Please select your country and use the offered service. Using other services not listed below may result in delays and unnecessary expenses.

United States:
Priority Mail International - More details (Recommended, fast and fully trackable) Please use this service. (Do not use Express)

Canada:
Tracked Packet International - More details

United Kingdom:
International Tracked & Signed - More details

Australia:
Registered Post International - More details

Germany/Austria:
Einschreiben International - More details

Italy:
Posta Raccomandata Internazionale - More details

 

  • Process Time:
    Return shipping should take between 1-3 weeks from the day you sent the package. Usually it takes about two weeks or less.
  • Refund will be made within 48 hours after receiving the package (for canceled orders).
  • Resizing process may vary depending on the size difference.
  • Repair process depending on what was agreed with your sales person.

*The item will be shipped back to you by FedEx/DHL Express free of charge. Customers who paid customs tax, will not pay again.

 

Must Read:
We DO NOT accept packages shipped by DHL, FedEx, UPS, TNT, Express services or any other courier company except country's postal services such as (USPS, Australian Post, German Post etc,). Unfortunately, we will refuse to accept "express couriers shipments" packages and we will ask from the courier to return the package back to you. We are terribly sorry about that and we hope you can understand. Please take this into consideration and agreement before shipping any item.